Famio Privacy Policy

This Privacy Policy explains how personal data is collected, used, shared, and protected when you use the Famio application within the Kingdom of Saudi Arabia.

Famio is owned by Jabiniti Company and aims to connect users with home-based families offering homemade products, with a primary focus on food services in the initial phase.

1. Information We Collect

We may collect the following information:

• Name.
• Mobile number.
• Email address (if provided).
• Delivery address.
• Order details and purchased products.
• Payment reference information (such as invoice ID and transaction status) related to orders processed through third-party payment providers. We do not store or process full payment card details.
• Device information, operating system, and IP address.
• Location data when required for delivery or order tracking.

2. How We Use Information

We use personal data for the following purposes:

• Creating and managing user accounts.
• Processing and fulfilling orders.
• Managing delivery and tracking services.
• Providing customer support.
• Processing payments and refunds.
• Improving service quality and user experience.
• Complying with applicable laws and regulations in Saudi Arabia.

3. Data Sharing

We may share data when necessary with:

• Home-based families or service providers.
• Delivery partners.
• Payment service providers.
• Technical service providers.
• Government authorities when required by law.

We do not sell users’ personal data.

4. Location Services

The application may request access to your location to improve delivery accuracy and provide better service. You can control location permissions from your device settings.

5. Data Protection

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. User Rights

Users may have the right to:

• Access their personal data.
• Request correction of inaccurate data.
• Request deletion where legally permitted.
• Contact us regarding privacy concerns.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates will be published within the application or through appropriate channels.

9. Contact Us

For any inquiries regarding this Privacy Policy, please contact us at:

support@famioksa.com

Owner: Jabiniti Company
Country: Kingdom of Saudi Arabia

Last updated: 20-03-2026